Privacy Policy

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1. Introduction

At First Class Freight ("FCF", "we", "our", "us"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

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2. What Information We Collect

We may collect and process the following types of personal data:

• Name and contact information (e.g., email address, phone number, company name)

• Shipping and billing details

• Communication history with our team

• Website usage data (e.g., IP address, browser type, pages visited)

• Any information you voluntarily provide via forms or emails

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We do not collect or process sensitive personal data unless explicitly required and consented to.

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3. How We Use Your Data

We use your personal data to:

• Provide and manage logistics, transport, and forwarding services

• Communicate with you about inquiries, bookings, or quotes

• Send administrative or service-related emails

• Improve our website, services, and customer experience

• Comply with legal obligations and customs regulations

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4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests in running and improving our business

• Consent, where applicable (e.g., for newsletters or marketing)

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5. Data Sharing & Third Parties

We only share your data with:

• Trusted service providers (e.g., IT partners, customs agents, transport subcontractors)

• Government authorities, if legally required (e.g., customs, tax services)

• No data is sold or shared for commercial purposes without consent.

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All third parties are required to treat your data confidentially and in accordance with applicable privacy laws.

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6. Data Storage & Security

Your data is stored on secure servers and protected by appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse. We retain data only for as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations.

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7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access, correct, or delete your personal data

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

• File a complaint with a data protection authority

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To exercise your rights, please contact us at: info@firstclassfreight.global

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8. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance functionality and gather anonymized usage statistics. You will be informed about the use of cookies upon visiting our website and may manage your preferences at any time.

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9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.